Special care is dedicated to technical service intended as factory training, assistance, literature, hot-line support and spare parts delivery.
Training classes are held regularly at SMI premises for Distributors' service engineers to give them an overall knowledge guaranteeing the appropriate level of skill to install and service SMI products.
Training takes place, not only at the training rooms, but also at the assembly line to give service engineers a practical experience on SMI products.
A highly skilled service team is on duty to support Distributors from Pordenone and with on-site interventions and training. Service and operating manuals are prepared in several languages to assure easy comprehension of SMI products. Hot-line communication keeps in direct contact Distributors with SMI Technical Service for support and advice on preventive maintenance, troubleshooting and field interventions.
An effective spare parts service, through a well-monitored warehouse, guarantees total safety and the certainty of a continuous and quick answer to all needs.
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